BOOKING CONDITIONS

Please read these booking conditions carefully as accepting them is a condition of booking.

BOOKING CONDITIONS.

1. DEFINITIONS

In these conditions the

‘Agents’ shall be any third party letting agent operating on behalf of the property owners.

‘The Owners’, will be the person letting to the holidaymaker.

‘The Customer’, being the person who signs the booking form.

‘The party’ being all persons who will be occupying the property during the booking including the customer. These persons may only be those listed on the booking form.

‘The property’ being “Cobblestones”, 57 Cliff Street, Mevagissey, ST Austell, Cornwall.

‘Manager’ being any third party asked or employed by the owner, either temporarily or permanently, to look after, check upon, or oversee the running of the property on behalf of the owner.

2. CONTRACT

The contract shall be between the customer and the owner and will not exist until the signed booking form listing all members of the party, together with 25% deposit have been received, subject to cheques being cleared and the booking form being received within 5 working days of the customer making the provisional booking, If booking less than 4 weeks before the holiday, the full cost of the holiday is payable at the time of booking.

Once confirmed the customer is liable for the full cost of the holiday, the balance being due at least 4 weeks before commencement of the holiday. It is the customer’s responsibility to ensure that the balance is paid by the due date. Post-dated cheques are not accepted. Regrettably, non-payment of the balance by the due date could be treated as a cancellation, the property being considered as available for re-letting without further reference to the customer.

For all bookings made within 14 days of booking start date, the full amount due MUST be paid by cash on arrival at the property and before entering the property.

3. CANCELLATION

If for whatever reason the customer cancels the holiday, the following shall apply.

If cancelling more than 1 month before the holiday start date after payment of the deposit and before payment of the balance of the full holiday amount, the deposit paid will be forfeit.

If cancelling less than one month before the holiday start date and after the balance of the full holiday amount has been paid, the full holiday amount will be forfeit

However, on receipt of notification, the owners will endeavour to re-let the property and if successful, will normally refund the balance of rent unless full rent has not been obtainable, less £50. In either case the deposit will be forfeit. We strongly advise you to take out holiday cover for any eventualities.

4. CUSTOMERS OBLIGATIONS

The Customer agree:

To pay for any losses or damages to the property, however caused (reasonable wear and tear excluded), unless the cost of making good such loss or damage can be recovered under the insurance policies maintained by the Owners.

To keep the holiday property and all furniture, fittings and effects, in or on the property, in the same state of repair and condition as at the commencement of the holiday.

To leave the holiday property in a reasonable state of cleanliness and general order. The owner will be entitled to make an additional charge to the customer in the event that extra cleaning is made necessary as a result of the property being left in an unreasonable state. This charge will be taken out of the security deposit and levied according to the time taken to clean the property above that of normal cleaning time.

5. ALTERATIONS TO ACCEPTED BOOKINGS

In the event of a customer requiring an alteration to a confirmed booking this must be treated as a cancelled booking, (see section 3), and a new contract be undertaken for the proposed property.

6. GENERAL CONDITIONS

The customer is responsible for the property during the booking period and must ensure that members of the party observe all aspects of their obligations.

The property has a maximum occupancy of 5 (FIVE) persons. It is the responsibility of the customer to ensure that this maximum is not exceeded. Children aged two years and over at the time of occupation are classed as a ‘person’. If the stated number of persons are exceeded, the Owner/manager is entitled to refuse entry and this will be treated as a cancellation by the customer and Condition 3 will apply. If at any time during the letting period, the maximum occupancy is found to be exceeded, the owner/ manager is entitled to expel the customer’s party from the premises without refund of monies paid. Under no circumstances can the booked holiday period be extended beyond the initial booking except by the prior written agreement of the owner. The property owner/manager is entitled to ask the customer or member of the customer’s party to leave the property, without refund of monies paid, if in the reasonable opinion of the owner/ manager the behaviour of the customer or any member of his/her party is unacceptable. All members of the customer’s party must observe the owner’s/ manager’s rules at all times giving the owner/ manager the right to inspect the property during the holiday. Please note, only the persons named on the booking form are allowed to occupy the property. Pets are not allowed on the property. If a pet is taken to the property the Owner/manager is entitled to refuse entry and this will be treated as a cancellation by the customer and Condition 3 will apply.

Any complaints regarding the condition of the property, the accommodation afforded or the facilities available must be taken up with the owner/manager immediately, so that any necessary action can be taken. If the customer vacates the property prematurely as a result of any alleged dissatisfaction, or makes any claim upon return from the holiday, and has not immediately informed the owner or manager of the property as above, then no liability for any subsequent claim will be accepted or correspondence entered into. ALL COMPLAINTS MADE DURING THE HOLIDAY MUST BE CONFIRMED IN WRITING, TO THE OWNERS, WITHIN 7 DAYS OF THE LAST DAY OF THE HOLIDAY.

In the event of any discrepancy between these Booking Conditions and the contents of any brochure, web page or other literature referring to the property or holiday offered, these Booking Conditions shall prevail. Whilst the Owners or their agents take all reasonable steps to ensure the accuracy of any pictures, text or illustrations, they cannot accept responsibility for errors contained within them. The customer must accept that minor differences between the text, photograph and/or illustration and the actual property may arise. All stated distances are approximate and facilities may be altered or withdrawn for reasons not within the Owners control and responsibility cannot be accepted or compensation considered. Neither the owners nor their agents can accept any liability for any loss or damage resulting from information given or statements made by any agent(s).

The owners reserve the right to alter any prices advertised for any reason before confirmation of booking. If for reasons beyond the control of an owner or their agent the property is not available, on the date booked, the owner will undertake to inform the customer at the earliest possible opportunity and will refund in full all monies paid and be under no other liability.

7. THE HOLIDAY ACCOMMODATION

The rental of the property is strictly on the basis that the property is for holiday use only, and that no right to remain in the accommodation exists in the customer or any person allowed into the property by him. The customer and his/her party Must leave the property at or before the agreed time. If no special arrangement for leaving has been pre arranged and agreed to by the owners or their managers, the customer and all members of his/ her party must leave the property by 11 am on the last day of the holiday booking.

Key collection and return. Should arrival at the property be delayed for any reason, the owner will try to arrange to meet the customer at the property or arrange for keys to be picked up by the customer . However, the owner reserves the right to not deliver keys outside of reasonable hours.

8. LIABILITY

The owner will not be liable for any act, neglect or default on the part of any agent or any other person, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the customer or any member of his or her party may suffer arising out of or in connection with the holiday, or resulting from any other cause whatsoever, including any activities as may be publicised in any advertising literature offered by the owner. The Owners will not accept responsibility for loss or damage to the customer’s belongings, personal injury or loss of life, Save insofar as death or personal injury to the customer or any member of the holiday party resulting from the owners negligence. The owner cannot accept any liability for the customer not being able to occupy the property due to any transportation or adverse weather condition, which prevent travel to the property either temporarily or at all.

9. SECURITY DEPOSIT

A security deposit of £100 is required, payable by cheque with your holiday balance payment (4 weeks before arrival) or cash (upon arrival). This will be held against any damage or breakages incurred during your stay. The security deposit will be returned to you minus any amount due by cheque, within 10 working days of your leaving date. Replacement prices for all items will be listed on the full inventory which is in the cottage; a copy is available on request. Should damage and breakages exceed the security deposit value, the booker of the holiday will be responsible for paying the excess amount, whosoever in the booked party (or others invited into the premises by any member of the party) incurs the damage. Payment for all damage missing items and breakages is a condition of booking. If you wish to be present when the inventory is checked this will be carried out after 11am on the day of leaving. Please allow up to one hour for inventory checking. Should you not wish to be present, the inventory will be checked after your departure and before the next booking occupies the premises. A full list of charges incurred (if any) will be sent to you with any balance of deposit. We would greatly appreciate if you would inform us of any damage or breakages on the day before leaving if possible as this will allow us to replace any items for the next occupiers.

10. ENGLISH LAW AND JURISDICTION TO APPLY