BOOKING
CONDITIONS
Please
read these booking conditions carefully as accepting them is
a condition of booking.
BOOKING CONDITIONS.
1. DEFINITIONS
In
these conditions the
‘Agents’
shall be any third party letting agent operating on behalf of the property
owners.
‘The Owners’, will be the person letting to
the holidaymaker.
‘The Customer’, being the person who signs the
booking form.
‘The
party’ being all persons who will be occupying the property during the booking
including the customer. These persons may only be those listed on the booking
form.
‘The
property’ being “Cobblestones”,
‘Manager’
being any third party asked or employed by the owner, either temporarily or
permanently, to look after, check upon, or oversee the running of the property
on behalf of the owner.
2. CONTRACT
The
contract shall be between the customer and the owner and will not exist until
the signed booking form listing all members of the party, together with 25%
deposit have been received, subject to cheques being cleared and the booking
form being received within 5 working days of the customer making the
provisional booking, If booking less than 4 weeks before the holiday, the full
cost of the holiday is payable at the time of booking.
Once
confirmed the customer is liable for the full cost of the holiday, the balance
being due at least 4 weeks before commencement of the holiday. It is the
customer’s responsibility to ensure that the balance
is paid by the due date. Post-dated cheques are not accepted. Regrettably, non-payment of the balance by
the due date could be treated as a cancellation, the property being
considered as available for re-letting without further reference to the
customer.
For all
bookings made within 14 days of booking start date, the full amount due
MUST be paid by cash on arrival at the property and before entering the
property.
3. CANCELLATION
If for
whatever reason the customer cancels the holiday, the following shall apply.
If cancelling
more than 1 month before the holiday start date after payment of the deposit
and before payment of the balance of the full holiday amount, the deposit paid
will be forfeit.
If
cancelling less than one month before the holiday start date and after the
balance of the full holiday amount has been paid, the full holiday amount will
be forfeit
However, on receipt of notification, the owners will endeavour to re-let
the property and if successful, will normally refund the balance of rent unless
full rent has not been obtainable, less £50. In either case the deposit will be
forfeit. We strongly advise you to take out holiday cover for any
eventualities.
4.
CUSTOMERS OBLIGATIONS
The Customer agree:
To pay for any losses
or damages to the property, however caused (reasonable wear and tear excluded),
unless the cost of making good such loss or damage can be recovered under the
insurance policies maintained by the Owners.
To keep the holiday
property and all furniture, fittings and effects, in or on the property, in the
same state of repair and condition as at the commencement of the holiday.
To leave the holiday property in a reasonable state of cleanliness and general order.
The owner will be entitled to make an additional charge to the customer in the
event that extra cleaning is made necessary as a result of the property being
left in an unreasonable state. This charge will be taken out of the security
deposit and levied according to the time taken to clean the property above that
of normal cleaning time.
5.
ALTERATIONS TO ACCEPTED BOOKINGS
In the event of a customer requiring an alteration to
a confirmed booking this must be treated as a cancelled booking, (see section
3), and a new contract be undertaken for the proposed
property.
6.
GENERAL CONDITIONS
The customer is responsible for the property during
the booking period and must ensure that members of the party observe all
aspects of their obligations.
The property has a maximum occupancy of 5 (FIVE)
persons. It is the responsibility of the customer to ensure that this maximum
is not exceeded. Children aged two years and over
at the time of occupation are classed as a ‘person’. If the stated number of persons are exceeded, the Owner/manager is
entitled to refuse entry and this will be treated as a cancellation by the
customer and Condition 3 will apply. If at any time during the letting period,
the maximum occupancy is found to be exceeded, the owner/ manager is entitled to expel the customer’s party from the premises
without refund of monies paid. Under no circumstances can the booked holiday
period be extended beyond the initial booking except by the prior written
agreement of the owner. The property owner/manager is entitled to ask the
customer or member of the customer’s party to leave the property, without
refund of monies paid, if in the reasonable opinion of the owner/ manager the
behaviour of the customer or any member of his/her party is unacceptable. All
members of the customer’s party must observe the owner’s/ manager’s rules at
all times giving the owner/ manager the right to inspect the property during
the holiday. Please note, only the persons named on the booking form are
allowed to occupy the property. Pets are not allowed on the property. If a
pet is taken to the property the Owner/manager is entitled to refuse entry and
this will be treated as a cancellation by the customer and Condition 3 will
apply.
Any complaints
regarding the condition of the property, the accommodation afforded or the
facilities available must be taken up with the owner/manager immediately, so that any necessary action can be
taken. If the customer vacates the property prematurely as a result of any
alleged dissatisfaction, or makes any claim upon return from the holiday, and
has not immediately informed the owner or manager of the property as above,
then no liability for any subsequent claim will be accepted or correspondence
entered into. ALL COMPLAINTS MADE DURING THE
In the event of any discrepancy between these Booking
Conditions and the contents of any brochure, web page or other literature
referring to the property or holiday offered, these Booking Conditions shall
prevail. Whilst the Owners or their agents take all reasonable steps to ensure
the accuracy of any pictures, text or illustrations, they cannot accept
responsibility for errors contained within them. The customer must accept that
minor differences between the text, photograph and/or illustration and the
actual property may arise. All stated distances are approximate and facilities
may be altered or withdrawn for reasons not within the Owners control and
responsibility cannot be accepted or compensation considered. Neither the
owners nor their agents can accept any liability for any loss or damage
resulting from information given or statements made by any agent(s).
The owners reserve the right to alter any prices
advertised for any reason before confirmation of booking. If for reasons beyond
the control of an owner or their agent the property is not available, on the
date booked, the owner will undertake to inform the customer at the earliest
possible opportunity and will refund in full all monies paid and be under no
other liability.
7. THE
The
rental of the property is strictly on the basis that the property is for
holiday use only, and that no right to remain in the accommodation exists in
the customer or any person allowed into the property by him. The customer and
his/her party Must leave the property at or before the agreed
time. If no special arrangement for leaving has been pre arranged and agreed to
by the owners or their managers, the customer and all members of his/ her party
must leave the property by
Key collection and return. Should arrival at the property
be delayed for any reason, the owner will try to arrange to meet the customer
at the property or arrange for keys to be picked up by the customer . However,
the owner reserves the right to not deliver keys outside of reasonable hours.
8. LIABILITY
The
owner will not be liable for any act, neglect or default on the part of any
agent or any other person, nor for any accident, damage, loss, injury, expense
or inconvenience whether to person or property, which the customer or any
member of his or her party may suffer arising out of or in connection with the
holiday, or resulting from any other cause whatsoever, including any activities
as may be publicised in any advertising literature offered by the owner. The
Owners will not accept responsibility for loss or damage to the customer’s
belongings, personal injury or loss of life, Save insofar as death or personal
injury to the customer or any member of the holiday party resulting from the
owners negligence. The owner cannot accept any liability for the customer not
being able to occupy the property due to any transportation or adverse weather
condition, which prevent travel to the property either temporarily or at all.
9. SECURITY
DEPOSIT
A security deposit of £100 is required, payable by cheque with your
holiday balance payment (4 weeks before arrival) or cash (upon arrival). This
will be held against any damage or breakages incurred during your stay. The
security deposit will be returned to you minus any amount due by cheque, within
10 working days of your leaving date. Replacement prices for all items will be
listed on the full inventory which is in the cottage; a copy is available on
request. Should damage and breakages exceed the security deposit value, the
booker of the holiday will be responsible for paying the excess amount,
whosoever in the booked party (or others invited into the premises by any
member of the party) incurs the damage. Payment for all damage missing items
and breakages is a condition of booking. If you wish to be present when the
inventory is checked this will be carried out after
10. ENGLISH LAW AND JURISDICTION TO APPLY